Return Policy
Last Updated: November 6th 2026
At Rehall USA, operated by Abominable Supply, LLC, we want you to be completely satisfied with your purchase. If something isn't right with your order, we'll do our best to make it right.
This policy applies exclusively to Rehall products, whether purchased by individual consumers (online or in person at an event) or through our authorized wholesale partners.
1. Consumer Returns & Exchanges
We accept returns and exchanges on most Rehall products within 30 days of delivery, provided the following conditions are met:
- Items must be unworn, unwashed, and in original condition, with all original tags attached.
- Items must show no signs of wear, odor, pet hair, or damage, and must be returned in their original packaging where applicable.
- Proof of purchase is required.
Try It On Indoors
Please try on your Rehall gear indoors and over a clean surface before use. Items that have been worn outside, on the mountain, or otherwise used are not eligible for return, except for defects covered in Section 3.
How to Start a Return or Exchange
Email info@rehallnorthamerica.com with your order number, the item(s) you'd like to return or exchange, and the reason. Once your request is approved, we'll send detailed return instructions. Please do not send items back without approval.
Exchanges
We're happy to exchange an item for a different size or color, subject to availability. Rehall products are offered in limited sizes and quantities each season, so a replacement size may not be in stock. If we can't fulfill an exchange, we will refund the returned item instead. We ship exchange items at no additional charge within the United States.
Please Note
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
- Returned items must be sent using a trackable shipping method. We recommend adding insurance, as we are not responsible for returns that are lost or damaged in transit back to us.
- Original shipping charges are non-refundable, except where we made an error (for example, a damaged, defective, or incorrect item).
- If your order qualified for a promotion that required buying multiple items (such as a matched jacket-and-pant set discount), returning part of the order may reduce the promotional discount, and your refund will reflect the price actually paid for the returned item.
- Items marked Final Sale on the product page cannot be returned or exchanged.
2. Orders Placed at Events
Purchases made in person at trade shows and events, including orders placed by QR code at our booth, follow this same policy. Returns and exchanges for event purchases are handled by mail using the process above.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please email info@rehallnorthamerica.com within 7 days of delivery with your order number and photos of the item and packaging. We will repair, replace, or refund the item at our discretion, and we will cover return shipping.
If you discover a manufacturing defect after that window, contact us and refer to the warranty information provided with your item. This policy does not cover normal wear and tear, damage from misuse, improper care, or alterations.
4. Orders Shipped to Canada
Returns from Canada are accepted under the same conditions as US orders, with these differences:
- Customers are responsible for return shipping and any customs charges or brokerage fees that apply to the return.
- Duties, taxes (including GST/HST), and brokerage fees paid when your order entered Canada are not refunded by Rehall USA. You may be able to recover import duties directly through Canadian customs; please check with the carrier or the Canada Border Services Agency.
- Please contact us before sending anything back so we can provide the correct return address and customs instructions. Returns sent without approval or with incorrect customs paperwork may be refused or delayed.
5. Wholesale & Dealer Orders (B2B)
For authorized retailers and wholesale partners, returns are handled differently than consumer purchases, and any written wholesale agreement between you and Abominable Supply, LLC takes priority over this section.
Order Accuracy & Damages
- Please inspect all shipments upon delivery.
- Any order discrepancies, shortages, or damaged goods must be reported to us within 7 business days of receipt.
- After this window, we may be unable to process claims.
Returns of Unsold Merchandise
- Wholesale and bulk orders are not eligible for return unless specifically agreed upon in advance.
- Exceptions may be granted at our discretion. Please contact us directly to discuss any special circumstances.
Defective Goods
- If a retailer's customer returns a Rehall item with a manufacturing defect, contact us with the style, size, order or PO number, and photos. We will review and, if approved, replace the item or issue credit.
Freight Damage
- If a shipment is damaged during transit, note this with the carrier at the time of delivery and notify us immediately.
- We'll work with the carrier and our logistics partners to resolve the issue promptly.
For wholesale return questions, contact info@rehallnorthamerica.com with your account or PO number.
6. Refunds
Consumer Orders
Once we receive and inspect your return, we'll notify you by email regarding the status of your refund. If approved, a refund will be issued to your original payment method. If the item doesn't meet the return conditions above, we may decline the return and send it back to you, or issue a partial refund at our discretion.
Please allow 5-10 business days for the refund to appear on your statement after processing.
Cancelled Orders
If we cancel an order or an item (for example, because an item sold out or cannot be shipped to your location), we will refund the full amount, including shipping, to your original payment method within 5-10 business days.
Wholesale Orders
Approved wholesale return credits or refunds will be issued in the form agreed upon with your account manager (for example, credit toward a future order or refund to the original payment method). Processing times may vary depending on order size and payment terms.
7. Questions
Need help with a return, exchange, or refund? Our team is here to help.
Whether you're a skier ordering for personal use or a retailer restocking your shelves, you can reach us anytime at info@rehallnorthamerica.com.