Shipping Policy
Last updated: November 6th 2026
At Rehall USA, operated by Abominable Supply, LLC, we aim to get your gear where it needs to go quickly, safely, and reliably, whether it's a single jacket shipped to your door or a wholesale shipment fulfilled for your shop. This policy outlines what you can expect when ordering Rehall products from us.
1. Shipping Locations
Retail Customers (DTC)
We ship consumer orders to addresses within the United States and Canada.
If you're located elsewhere and would like to place an order, contact us at info@rehallnorthamerica.com and we'll do our best to accommodate your request.
Wholesale & Dealer Partners (B2B)
We serve authorized retailers and dealers across the United States and Canada. To discuss a wholesale account, contact us at team@abominablesupply.com.
2. Product Availability
Rehall products are offered in limited quantities and in limited sizes each season.
- All orders are subject to availability.
- If an item sells out after you place your order, we will cancel that item and issue a full refund for it. We will email you as soon as we know.
- We do not accept backorders. Any pre-order items will be clearly labeled as pre-orders on the product page, along with an estimated ship date.
- Orders placed in person at trade shows and events (including via QR code at our booth) are fulfilled under this same policy and ship from our warehouse after the event.
3. Processing Times
In-Stock Consumer Orders
Most in-stock Rehall products ship within 2-4 business days of purchase. Orders are processed Monday through Friday, excluding holidays.
Holiday and Peak Periods
Processing times may be longer during peak periods, including the holiday season and major sale events.Â
Wholesale / Bulk Orders
Processing times for wholesale shipments vary depending on order volume, inventory levels, and freight arrangements. Estimated timelines are confirmed during the order process.
4. Shipping Rates
Retail Orders
- United States: Free standard shipping on orders over $150. Below that amount, shipping is calculated at checkout based on your location and order size.
- Canada: Shipping is calculated at checkout based on your location and order size.
From time to time, we may offer additional shipping promotions, which will always be clearly noted on the Site.
Wholesale Orders
Shipping rates for wholesale or bulk orders are quoted separately. Depending on order size, shipments may be fulfilled via standard parcel carriers, palletized freight, or LTL (less-than-truckload) services.
5. Delivery, Signatures & Package Protection
- Signature on delivery. Larger orders may require an adult signature at delivery. The carrier may attempt redelivery or hold the package at a local facility if no one is available to sign.
- After delivery. Once the carrier confirms that your package has been delivered to the address on your order, responsibility for the package passes to you. We are not responsible for packages that are stolen or damaged after confirmed delivery. If your tracking shows delivered but you haven't received your package, check with neighbors and your local carrier facility, then contact us.
- Damaged in transit. If your package arrives visibly damaged, please photograph the packaging and contact us within 7 days of delivery so we can file a claim with the carrier.
6. Orders Shipped in Multiple Packages
Items in a single order, including matched jacket-and-pant sets, may ship in separate packages. You will not be charged additional shipping for this, and you will receive tracking information for each package.
7. Tracking Your Order
Retail Orders
Once your order ships, you'll receive a shipping confirmation email containing tracking information. If you don't see it in your inbox, please check your spam or promotions folder.
Wholesale Orders
Tracking or freight confirmation details will be provided once your shipment leaves our facility or designated fulfillment warehouse.
8. Delays and Issues
We strive to meet all estimated delivery windows. However, once a shipment has been handed off to the carrier, certain factors, such as weather events, carrier delays, or customs inspections, may be outside our control.
- Retail Customers: If your package is significantly delayed or appears lost, please contact info@rehallnorthamerica.com and we'll investigate with the carrier.
- Wholesale Partners: For freight or bulk shipments, we'll work directly with our logistics providers to resolve any significant delays or delivery issues and will keep you informed throughout the process.
9. Incorrect or Undeliverable Addresses
Please ensure your shipping information is accurate at checkout. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.
- PO Boxes: Some carriers cannot deliver larger parcels to PO boxes. Please provide a street address whenever possible.
- Retail Orders: If a package is returned to us, we'll contact you to arrange re-shipment (additional shipping fees may apply).
- Wholesale Orders: Any re-routing or re-delivery fees charged by the carrier will be the responsibility of the retailer.
10. Canadian Orders, Duties & Import Fees
Orders shipped to Canada may be subject to import duties, taxes (including GST/HST and applicable provincial taxes), customs fees, and carrier brokerage charges. These charges are determined by Canadian customs and the carrier, are not included in your order total, and are the responsibility of the recipient, typically collected by the carrier at or before delivery. Rehall USA does not collect or control these fees.
The same applies to any other international order we agree to ship. Customs processing may add time to delivery. Refused or unclaimed shipments that are returned to us may have return shipping and import charges deducted from your refund.
11. Shipping Restrictions
Due to state product-chemical regulations, certain items (including fleece, t-shirts, and hats) cannot currently be shipped to addresses in California or New York. Affected items are marked on the product page and will not be available at checkout for those destinations. Orders containing restricted items to these states will be cancelled and refunded.
12. Returns & Exchanges
Because Rehall sizing is limited each season, please review the size chart before ordering. Our return and exchange terms, including return windows, condition requirements, and who pays return shipping, are set out in our Refund Policy.
13. Questions or Special Requests
Need help with a shipment, planning a bulk order, or arranging delivery to Canada? Our team is happy to help. Reach us anytime at info@rehallnorthamerica.com.